Intercom is opening a new R&D office in Berlin and marks the occasion with an evening hosted by its global R&D team. The event offers insights into how Intercom builds Fin, its AI-powered customer service agent, and how the company has evolved from a SaaS business into an AI-first organization.
Attendees will learn how engineering, AI, data science, research, product, and design teams collaborate to ship AI-driven software at scale. The program includes live demos, a preview of upcoming challenges, and an open AMA covering topics from technical decisions and organizational design to culture and career growth at Intercom.
The event is aimed at engineers, AI practitioners, product leaders, and anyone curious about applied AI and building AI-first products in Berlin.
Registration:
Registration required
Organizer:
Intercom
Date:
Thursday, 26 February 2026
Time:
6:00 - 8:00 PM
Location:
Berlin, exact address shared after registration