CCW 2026

CCW 2026 – Europe's leading congress trade fair for innovative customer dialogue – will bring together experts and decision-makers from the fields of service, CX, contact centers, and digital business live at the ECC Berlin from February 23 to 26, 2026. Over three trade fair and four congress days, you can expect over 40 top-class presentations, discussion panels, live demos, networking with around 230 exhibitors, and formats such as “AI Stage,” “Startup Visions,” and “TeleTalk Demo Forum.” CCW offers a clear view of trends in AI, digitalization, and customer experience—and connects decision-makers, innovators, and providers at the highest level.